Help Center

In order to book an appointment with a Doctor or a Clinic on Accessible Doctors, you first need to have a patient account at Accessible Doctors.

If you do not have an Accessible Doctors account yet, you can simply follow the following steps that will guide you through the patient account creation process at Accessible Doctors.

1. Navigate to the Sign Up page by clicking on the ‘Sign Up’ link at the top right side of the homepage.
2. As a first step of the sign up process, enter your first name, last name, email address and password. You must sign up with a unique email address. If your email address has already been used to create another account, you will see a message saying the email has already been registered. In that case, you should try to Log in instead.
3. Ensure that your email address and password fulfils the validation criteria defined by the platform for which appropriate messages are displayed if the entries do not meet the criteria.
4. To proceed ahead, you must agree to accept the specified terms & conditions and abide by the community standards of Accessible Doctors.
5. A verification link will be sent to your email address. You must follow that link so that your email address gets verified and you get access to next steps of registration.
6. Once your email address gets verified, you will be guided to next step where you should select your country and provide your mobile number. On saving the form, you will receive a 4-digit verification code on your mobile number. Enter the code in the space provided and proceed ahead.
7. On successful verification of the mobile number, you will be taken to next screen where you have to choose a user type for your account. Choose ‘Patient’ as your user type and specify your gender.
8. Next step will be a welcome screen from where you can continue your profile setup process.
9. Once you provide your profile picture, language and time zone in the next steps, your patient account on Accessible Doctors is ready.

Creating a patient account is just a starting point for your experience on Accessible Doctors. Once an account is created, updating and maintaining the account can be just as important as creating one so that your experience can be personalized based on the details provided. You can follow the following steps while updating and maintaining your patient account on Accessible Doctors.

1. Navigate to Profile Settings page where you can find all the details related to your patient account.
2. Names, email address, date of birth, gender, Address, mobile number, timezone, languages and profile picture can be updated from the relevant fields shown on the page.
3. Updating your email address and mobile number will require you to verify the updated email address and mobile number once again. A verification link will be sent to the updated email address which you can click to verify the email address. Similarly, a verification code will be sent to the updated mobile number which you will need to enter in a field on the page to verify the updated mobile number.

When a patient needs to consult a doctor on Accessible Doctors, first thing patient does is search for a doctor to book an appointment with. Patients can search for an appropriate doctor on Accessible Doctors by one of following two methods:

1. Using Find a Doctor feature

Find a Doctor feature enables a patient to see a list of specialised doctors suggested based on the problems and symptoms described by the patient.

If you are not sure which doctor to consult for your illness, you can opt for this method by following the steps below:

• Click on the Find a Doctor link in the dropdown menu list in the top-right corner of the page with your name on it.

2. Using Search feature

• In your personal dashboard enter the nearby location and select the doctor’s specialization area from the dropdown menu to search doctors based on your problem or illness.
• Head up to the blue search button and wait while list of doctors are populated on the screen.

Get help booking an online appointment from start to finish.

1. Navigate to the homepage of Accessible Doctors and Login to your account by clicking on the ‘Log in ’ link at the top right side of the homepage, if you are not already logged in.
2. Log in with your Accessible Doctors account details on the 'Login' screen. You can also log in using any social media logins such as Facebook, Google or Twitter. Or else type in your email address and password that you previously used while registering your Sign up account.
3. Following this, in your personal dashboard enter the nearby location and select the doctor’s specialization area to search doctors based on your problem or illness. Head up to the blue search button and wait while lists of doctors are available on the screen.
4. Click Book Appointment, and just click Schedule Appointment to view the chosen doctor’s availability.
5. Select the preferred date by just clicking on the ideal date shown in the calendar for the month.
6. You'll find quick time slots to add to your calendar, select the preferred time before (A.M) or after (P.M) midday. After selecting the appointment duration, 15 minutes being the standard consultation otherwise, select multiple time slots for consultations lasting longer than 15 minutes and then click Book Now Button.
7. Select the problem type from the presented choices, the current process being optional, Click Next.
8. Here comes the part where you’ll see the appointment type to choose from. Select Online to get on with an online consultation and simply click Next. 
9. Let your doctor know if the appointment is being booked for you or someone else to ensure you have the correct match of treatment.
10. Add your problem details regarding any medicines you take, any allergies you are suffering from, any symptoms you’re dealing with and then after click Next.
11. This brings you to the report adding a section, which is again optional and does not require you to add a report in case of the absence of a relevant report. If not, enter report type, report title, and description along with the date of report and softcopies of the reports itself. After doing so, simply click Add Report.
12. After successfully saving the reports, select the significant reports that you want to share with your doctor for the specific online appointment to be taken and click Share Reports or else Skip.
13. Choose payment type from Paypal or Credit Card or e-Sewa. For instance, If you are using a Credit card fill up your card details such as the name on card, card number, and security code, the expiry date of the card, address and zip /postal code. Click Pay Now then and there for further processing.

Second Consultation/Opinion:

Second consultation / second opinion services given by Accessible Doctors are privately or freely volunteered services. It provides expert second consultation from a pool of vetted international doctors for consultation on your medical condition and treatment. This is all from the comfort of your home. You do not have to travel anywhere as we will bring the expert consultation to you, ensuring you peace of mind about your health condition is right for you. 
Second consultation/second opinion services are only strictly provided by overseas registered doctors who are authorized by the local medical council and have been approved by local government in coordination with patients’ Primary Care Physicians and relevant patients. 

Doctors and patients consulting overseas doctors understand that both patients and doctors need to adhere to their local country healthcare regulations. Doctors and Patients need to provide their Primary care Physician (PCP) name and details before finalizing the second consultation/second opinion services. We strictly advise consulting with your local registered doctors for Primary consultation and only get the second consultation/ second opinion when you are not being able to find desirable healthcare consultation from local practitioners/allied health professionals.

Get help booking an online appointment from start to finish.

1. For an offline consultation with any doctor, navigate to the homepage of the Accessible Doctor where you enter the nearby location, and select the doctor’s specialization area to search doctors based on your problem or illness.
2. Click Book Appointment from the list of doctors populated on the screen based on your location. You can select which medical doctor you would like to visit.
3. Just click Schedule Appointment to view the chosen doctor’s availability. You can view the doctor’s profile such as biography, license, work history and qualifications otherwise.
4. Once you head up for scheduling your consultation, you are directed to Log in where you need to insert your email address and password previously used while registering for Sign up, if you are not already logged in. Click Next.
5. A couple of things are required to do to request for an Offline appointment. Select the preferred date by just clicking on the ideal date shown in the calendar for the month.
6. You'll find quick time slots to add to your calendar, select the preferred time before (A.M) or after (P.M) midday. After selecting the appointment duration, 15 minutes being the standard consultation otherwise, select multiple time slots for consultations lasting longer than 15 minutes and then click Book Now Button.
7. Select the problem type from the specified choices, the current process being optional, Click Next.
8. You’ll see in the next step, you get to choose the appointment type. Select Offline to get on with the on-demand home visit/ offline consultation and simply click Next.
9. Let your doctor know if the appointment is being booked for you or someone else to ensure you have the correct match of treatment.
10. Add your problem details regarding any medicines you take, any allergies you are suffering from, any symptoms you’re dealing with and then after click Next.
11. This brings you to the report adding section, which is again optional and does not require you to add a report in case of absence of any relevant reports. If not, enter report type, report title and description along with date of report and softcopies of the reports itself. After doing so, simply click Add Report.
12. After successfully saving the reports, select the significant reports that you want to share with your doctor for the specific online appointment to be taken and click Share Reports or else Skip.
13. You need to pin your address to help the appointed doctor find your location so, search your area of demand on the given map and pin the red marked locator on the chosen address.
14. Choose payment type from Paypal or Credit Card or e-Sewa. For instance, If you are using Credit card fill up your card details such as name on card, card number, and security code, expiry date of the card, address and zip /postal code. Click Pay Now then and there for further processing. You’ll be directed to the third party website for secure payment.
15. If successful, you will now see that the on-demand home visit is requested for approval by the concerned doctor.  All you need to do is to check the accepted appointment tab in the appointment page tab to confirm the approval.

Accessible Doctors gives you the option to access any clinic’s website joining our platform. Please follow these easy steps:

1. Open a new tab on any browser via your mobile phone, your tab, or your PC.
2. Type in the sub-domain name for instance, “demo.accessible.doctor”. Here “demo” being unique website name of the relevant clinic and “accessible.doctor” being domain name extension. Hit the search or enter, after typing in the full address.

It is very easy to book an appointment with a clinic. Once you’ve created a verified profile (which can be linked from social media as well), you can schedule an appointment with a doctor by adding your problem type or medical condition and sharing the report. Doctors must show calendars of availability - all are kept up to date. Below are some easy steps to follow:

1. First, open up the Accessible Doctors site and click Clinics link at the top right side of the homepage.
2. Secondly, enter the location in the search bar to hunt down list of clinics and hit Search.
3. From the populated list, you will be able to choose the clinic based on your location and click Book Appointment.
4. After selecting your desired clinic, you will be taken to the Clinic’s subdomain where you can directly click on Book an Appointment or otherwise you can search by doctors from the menu bar.
5. You will be able to choose from the list of doctors associated with the clinic by clicking straight on Book Appointment.
6. Just click Schedule Appointment to view the chosen doctor’s availability.
7. Once you head up for scheduling your consultation, you are directed to Sign In where you need to insert your email address and password previously used while registering for Sign up, if you are not already logged in. Click Next and hit Book Appointment again.
8. Select the preferred date by just clicking on the ideal date shown in the calendar for the month.
9. You'll find quick time slots to add to your calendar, select the preferred time before (A.M) or after (P.M) midday. After selecting the appointment duration, 15 minutes being the standard consultation otherwise, select multiple time slots for consultations lasting longer than 15 minutes and then click Book Now Button.
10. Select the problem type from the specified choices, the current process being optional, Click Next.
11. Here comes the part where you will see your appointment request will generally be accepted as In-Clinic automatically. (Please note that clinic appointments are always offline by default but you get a chance to convert the already booked clinic visit to online consultation under extreme and unlike circumstances which is explained in part ‘h’)
12. Let your doctor know if the appointment is being booked for you or someone else to ensure you have the correct match of treatment.
13. Add your problem details regarding any medicines you take, any allergies you are suffering from, any symptoms you’re dealing with and then after click Next.
14. This brings you to the report adding section, which is again optional and does not require you to add a report in case of absence of any relevant reports. If not, enter report type, report title and description along with date of report and softcopies of the reports itself. After doing so, simply click Add Report.
15. After successfully saving the reports, select the significant reports that you want to share with your doctor for the specific online appointment to be taken and click Share Reports or else Skip.
16. Choose payment type from Paypal or Credit Card or e-Sewa. For instance, If you are using Credit card fill up your card details such as name on card, card number, and security code, expiry date of the card, address and zip /postal code. Click Pay Now then and there for further processing.
17. If successful, you will now see that the in-clinic appointment is requested for approval by the concerned clinic. All you need to do is to check the accepted appointment tab in the appointment page tab to confirm the approval.

If you wish to change an offline /in-clinic appointment to an online appointment, the status of your appointment must be approved by the corresponding clinic plus the time of change must be at least before the appointment starts, to prevent from any disarray or chaos.

1. Navigate to the homepage of the clinic website, for instance demo.accessible.doctor and Login to your patient account by clicking on the ‘Log in ’ link at the top right side of the homepage, if you are not already logged in.
2. Enter your previously used email address and password and hit Next.
3. You will be prompted to your dashboard and select Appointments from the left hand side.
4. You can see the status of any of your past or upcoming appointments here such as requested, accepted and completed appointments. Only the approved in-clinic appointment can be changed into an online appointment. So, click on the Accepted Appointments tab. The offline appointment or in-clinic appointment request needs to be manually accepted by the clinic in order to enable online appointment. In these cases you will notified by email or is pretty much visible on the Appointment Request tab when your appointment has been accepted, or if it has been declined.
5. Click the View Details button and share relevant reports if any, otherwise click NO.
6. Then Click Change to online and while a small window pops up, enter your valid reason or circumstance to convert the requested appointment to online.
7. Moving forward, enable the agreement statement and Click Next.
8. If successful, there you can visibly see right after the count down, “Type: Online”.